Return and Refund Policy
Return and Refund Policy
Last Updated: May 12, 2018
Return within 30 days
– You must return your product within 30 days of purchasing it:
Our policy is valid for 30 days. If more than 30 days have passed since the date of purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Several items cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept personal or hygiene items, hazardous materials or flammable liquids or gases.
To complete a return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are allowed (if applicable)
Books that show obvious signs of useOpened
CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl recordsAny
item that is damaged or missing parts not due to our faultItems
returned more than 30 days after deliveryRefunds
(if applicable)
Once we receive and inspect your return, we will send you an email to let you know that we have received your returned merchandise. We will also let you know if your refund has been approved.
If approved, we will process your refund and automatically credit your credit card or original payment method within any applicable return period set by your bank.Delayed
or missing refunds (if applicable)
If you have not received your refund, first check your bank account again.
Then contact your credit card company; it may take some time for your refund to be credited.
Next contact your bank. Refunds usually take some time to process.
If you have done all of the above and still have not received your refund, please contact us at service@health-tea.online.
Sale items (if applicable)
Refunds are only available on regular-priced items; sale items are not refundable.
Exchanges (if applicable)
We only replace defective or damaged merchandise. If you require an exchange, please email service@health-tea.online with valid photo proof and mail the item to: 7757, 15th Floor, Zone A, Comprehensive Building, Bonded Zone, Fuzhou, Fujian Province
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the return. Once we receive the returned item, we will mail the gift certificate to you.
If the item was not marked as a gift when purchased, or the gift giver sent the order to themselves to give to you later, we will refund the gift giver and he will be aware of your return.
Shipping
To return a product, you should mail the product to:
You will be responsible for paying for the shipping costs of returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchange product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Changes to the Return and Refund Policy
You can review the most current version of the Return and Refund Policy at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of this Return and Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use or access to our website or services following the posting of any changes to the Return and Refund Policy constitutes your acceptance of those changes
. —-
Last Updated: May 12, 2018
Return within 30 days
– You must return your product within 30 days of purchasing it:
Our policy is valid for 30 days. If more than 30 days have passed since the date of purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Several items cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept personal or hygiene items, hazardous materials or flammable liquids or gases.
To complete a return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are allowed (if applicable)
Books that show obvious signs of useOpened
CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl recordsAny
item that is damaged or missing parts not due to our faultItems
returned more than 30 days after deliveryRefunds
(if applicable)
Once we receive and inspect your return, we will send you an email to let you know that we have received your returned merchandise. We will also let you know if your refund has been approved.
If approved, we will process your refund and automatically credit your credit card or original payment method within any applicable return period set by your bank.Delayed
or missing refunds (if applicable)
If you have not received your refund, first check your bank account again.
Then contact your credit card company; it may take some time for your refund to be credited.
Next contact your bank. Refunds usually take some time to process.
If you have done all of the above and still have not received your refund, please contact us at service@health-tea.online.
Sale items (if applicable)
Refunds are only available on regular-priced items; sale items are not refundable.
Exchanges (if applicable)
We only replace defective or damaged merchandise. If you require an exchange, please email service@health-tea.online with valid photo proof and mail the item to: 7757, 15th Floor, Zone A, Comprehensive Building, Bonded Zone, Fuzhou, Fujian Province
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the return. Once we receive the returned item, we will mail the gift certificate to you.
If the item was not marked as a gift when purchased, or the gift giver sent the order to themselves to give to you later, we will refund the gift giver and he will be aware of your return.
Shipping
To return a product, you should mail the product to:
You will be responsible for paying for the shipping costs of returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchange product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Changes to the Return and Refund Policy
You can review the most current version of the Return and Refund Policy at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of this Return and Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use or access to our website or services following the posting of any changes to the Return and Refund Policy constitutes your acceptance of those changes
. —-